What is your return policy for Custom Products?
Because custom products are uniquely made-to-order, they are generally final sale and non-returnable unless they arrive damaged, defective, or do not match the agreed-upon specifications.
Once produced, they cannot be restocked or resold.
1. Change of Mind Returns.
We do not accept returns or offer refunds if you change your mind, ordered the wrong size, or no longer want the custom item. Please review your order carefully before placing.
2. Damages or Manufacturing Errors
If your custom product arrives damaged, defective, or incorrect, we will gladly replace or refund it. Action Required: You must report the issue within 24 hours after delivery or pick up and provide clear photos of the defect.
3. Order Cancellations
Production on custom items usually begins immediately. If you need to cancel, you must contact our team right away. Cancellations are only permitted if your item has not yet entered the production or customization phase
This product is proudly made in Australia
FAQs From Same Category
Shopfittings Store delivers Australia wide to all major cities and regional areas including Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart, Darwin, and beyond.
Shop Fittings Store ships from Gold Coast, Sydney, and Melbourne warehouses.
Standard delivery takes approximately 1-5 working days from the date payment is received. For large bulk consignments or remote locations, the store will inform you of the expected delivery time by email before dispatch.
Accepted payment methods include PayPal, Visa, MasterCard, American Express, Direct Bank Deposit, and Cash on Pick up.
Yes. Shopfittings Store can manufacture almost any type of shopfitting or display product to your specifications - from large, branded counter displays to small metal hooks. Contact: sales@shopfittingsstore.com.au
Shopfittings Store keeps in stock an expansive inventory of more than 4,000 product lines across its Gold Coast, Sydney, and Melbourne warehouses, offering a wide spectrum of retail display solutions - from slatwall panels and gondolas to gridmesh systems, pegboard displays, hooks, garment racks, mannequins, shopping baskets, and many other purpose-built fittings designed to support modern retail environments.
Industries served include fashion retailers, grocery stores, real estate agencies, factory outlets, showrooms, pharmacies, sports stores, and any business needing retail display solutions.
Returns must be requested within 30 days of purchase. Items must be unused and in original packaging. Prior authorization is required. Change-of-mind or incorrect orders may incur up to a 20% restocking fee.
Find more information in Terms and Conditions here www.shopfittingsstore.com.au/terms-and-conditions-of-use-3
Yes, showrooms are located in Gold Coast (Molendinar), Melbourne (Tullamarine), Sydney (Revesby).
Open Monday-Friday, 8:00am-4:00pm
Find more details here: www.shopfittingsstore.com.au/stores
Shopfittings Store locations are open Monday-Friday, 8:00am-4:00pm. Closed weekends and public holidays.
Yes. You can find our Privacy Policy following the link below