Delivery Service

What Couriers do you use for delivery?
We use Austrlia Post, Direct Freight, FedEx, Aramex, Followmont, Jets Couriers, Metrans, TFM Express and many others. Shopfittings Store may change the courier or freight company if another carrier is more suitable for your order. If a specific courier has been agreed to in advance, we will honour that arrangement.
Where will my order be delivered?
Orders are delivered to the address shown on your Order Confirmation. Customers must ensure someone is available to receive the delivery and provide a signature if required.
How are pallet, crate or skid deliveries handled?
Freight carrier deliveries (pallets, crates or skids) are made to a loading dock only. A forklift must be available to unload heavy or bulky items.
What if I don’t have a forklift?
If no forklift is available, you must have people onsite to hand‑unload bulky items or pallets. Hand-unload assistance provided by the carrier will incur additional charges payable by the customer.
Do I need to help unload heavy items?
Yes. Any item over 25kg requires assistance at the delivery location. Customers are responsible for ensuring safe access for delivery trucks and unloading equipment.
Can my order be split into multiple shipments?
Yes. Orders may be split and shipped from different warehouses depending on stock levels. Additional freight charges may apply. You will receive email notifications and tracking details for each consignment.
What happens if I miss the delivery?
If the courier needs to return, a re-delivery fee will apply. This fee is charged by the carrier and passed on to the customer.
Is my order insured during delivery?
Insurance coverage applies until the point of delivery. Once unloading begins, insurance no longer applies.
How long does delivery take?
Standard delivery takes 1–5 business days from the date payment is received. Large or bulky consignments, or deliveries to remote areas, may take longer. We will notify you of expected delivery times before dispatch.
Do you ship bulky items like gondola shelving?

Yes. Bulky items are shipped Australia-wide. Freight carrier deliveries (pallets, crates, skids) go to loading docks only. A forklift is required for heavy items, and assistance is needed for unloading items over 25kg.

Get more information here www.shopfittingsstore.com.au/delivery-1

Can shipping charges change after checkout?
Yes. If the incorrect delivery region is selected or your location is considered remote by the carrier, shipping charges may be adjusted. You will always be informed before dispatch.
What time of day will my order arrive?
Courier deliveries occur anytime between 8:00am and 5:00pm. Re-delivery fees apply if no one is available to receive the goods.
Can the driver call me before delivery?
Transport companies rarely offer pre-delivery phone calls, and drivers are not required to call ahead. Customers must ensure someone is available to receive the delivery. Instructions requesting a phone call cannot be guaranteed.
What if my order hasn’t arrived on time?
If your order has not arrived after the estimated delivery timeframe, please contact us and we will follow up with the carrier.
Do you take back pallets or packaging?
No. Shop Fittings Store does not accept or dispose of packaging materials. Empty pallets may be returned only by prior arrangement, and return transport is the customer’s responsibility.